Question 1
All of the managerial activities in which managers engage for the purpose of creating goods and services are known as management.
Incorrect
- personnel
- operations
- Selected: production
- site
- plant
Question 2
Services differ from manufactured goods in all of the following ways except
Correct!
- services are consumed immediately
- when compared to manufactured goods, customers will not travel as far to purchase services
- the creation of services is usually labor-intensive
- Selected: services can be stored, and manufactured goods cannot be stored
- services are intangible, and it is therefore more difficult to measure customer satisfaction
Question 3
Which of the below factors are not considered as the factor of production?
Correct!
- Physical resources
- Capital
- Selected: Customers
- Human resources
Question 4
In order for you to start Caffeine Cafe, you know that the most important resources that you require to start your coffee production are:<br><br>Choose the correct resources you need from the choice given. (There are more than 1 answer here)
Incorrect
- Selected: Highest quality coffee
- Selected: Customers
- Selected: Good managers and employees
- Selected: Price that are acceptable
Question 5
Which is not example of a physical resources?
Correct!
- Raw materials
- Machines
- Offices and factories
- Selected: The quality of the products
Question 6
A situation in which people do most of the work is called
Correct!
- a quality circle
- quality control
- design planning
- Selected: a labor-intensive technology
- a capital-intensive technology
Question 7
_ is the arrangement of machinery, equipment, and personnel within a production facility.
Correct!
- Process layout
- Product layout
- Resource design
- Selected: Plant layout
- Design planning
Question 8
In a shoe manufacturing plant, all shoes undergo the same operations in the same sequence. The shoes flow from one workstation to the next. This is a(n) _ layout
Incorrect
- output
- fixed-position
- product
- process
- Selected: work-cell
Question 9
A company that is producing products that are too large to move should use the layout where the workstation moves around the products.
Incorrect
- Stationary
- Fixed-position
- Product
- Process
- Selected: Convenient
Question 10
The type of utility on which production and operations management focuses is utility
Correct!
- place
- time
- Selected: form
- possession
- need
Question 11
With the secret recipe in hand, you have managed to obtain the best coffee in the world as your ingredients. <br><br>You noticed that companies from all over the world are producing goods using the best raw materials.<br><br>Why do companies do this?
Correct!
- Selected: Companies want to provide the highest form utility to their customers
- So that they can charge more money
- So that customers stop complaining
- Government will end a business if a company doesn't provide the best raw materials
Question 12
Which of the these is not a type of utility that a company can provide to customers?
Incorrect
- Price utility
- Time utility
- Form utility
- Selected: Possession utility
Question 13
From a business point of view, utility can be defined as
Correct!
- The ability to satisfy the suppliers' needs and wants
- The ability to satisfy anybody's needs
- Selected: The ability to satisfy customer's needs
- The ability to satisfy the company's own needs
Question 14
"Oh this company is great, I can buy the things I need 24/7!". <br><br>This statement is an example of a company that manages to fulfill the utility
Correct!
- place
- Selected: time
- form
- possession
- need
Result:
9/14
